Privacy policy

At Monero-Exchange.com, your privacy is our priority. This Privacy Policy (“Policy”) outlines how we collect, use, and safeguard information when you access our website and services (collectively, the “Services”).

By using our Services, you agree to the practices described here. This Policy explains what data we gather, how it’s used, under which circumstances it may be shared, and the steps we take to ensure security. Updates to this Policy may occur periodically to reflect operational, legal, or technical changes.

Information We Collect

We may collect the following types of information:

• Contact details, like your email, when you reach out to us;
• Technical information such as IP address, browser type, device identifiers, OS, and timestamps of access;
• Transaction information required to complete cryptocurrency exchanges;
• Data on how you navigate and interact with our website and Services;
• Information you voluntarily provide via forms, surveys, or support requests.

Our Services are intended for users aged 18 and above. We do not knowingly collect personal data from minors.

Use of Collected Information

We use information for purposes including:
1. Operating and providing our cryptocurrency exchange services;
2. Processing transactions and responding to inquiries;
3. Ensuring platform security, preventing fraud, and monitoring suspicious activity;
4. Enhancing website performance, features, and user experience;
5. Fulfilling legal and regulatory obligations;
6. Sending service-related notifications where allowed by law.

Certain activities, such as optional cookies or marketing messages, may require your consent.

Information Sharing

We do not sell or lease personal information. Data may be shared only in limited circumstances, including the ones described below.

Legal Compliance

We may disclose data when legally required, to protect rights, enforce agreements, or respond to governmental requests.

Third-Party Service Providers

Selected third-party partners may handle certain Services on our behalf, such as hosting, analytics, security, or technical support. These partners follow strict instructions and maintain proper security measures.

Aggregated and Anonymized Information

We may combine or anonymize data so it cannot be traced back to any individual. Such data can be used for analytics, research, or service improvements.

Data Security

We apply industry-standard security measures, including encryption, firewalls, secure servers, and access controls. Although we strive for maximum protection, no system is completely secure. Users are encouraged to safeguard private keys, wallet credentials, and devices.

Retention of Data

Personal data is retained only as long as necessary for service delivery, legal compliance, dispute resolution, and enforcement of agreements. Once no longer needed, data is securely deleted or anonymized.

Your Rights

Depending on your location, you may have the right to access, correct, or request deletion of your personal data. You may also restrict certain processing or object to it. To exercise your rights, contact us via the form on our website.

If you believe your data was handled unlawfully, you may lodge a complaint with a relevant data protection authority.